What Information We Hold and Why
When you register, we collect the details you provide: your name, email address, mobile number, and the e-wallet identifier linked to your account — whether that is your DANA number, OVO phone number, or GoPay account. We also log transactional data each time a deposit or
-
1
withdrawal moves through your wallet, so we can verify the payment, match it to your account, and keep a clear record for any dispute you raise later. Beyond account and payment data, we collect device and session information — the type of phone or browser you
-
2
use, your IP address, and session timestamps. This helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties. Information shared with payment processors like DANA, OVO, and GoPay is limited to what those services need
-
3
to complete your transaction. Where local law in Indonesia requires us to retain certain records, we follow that requirement; in all other cases, we keep your data only as long as your account remains active or as needed to resolve any open matters. If you close
-
4
your account, you may request deletion of personal data by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.